Lead- Diagnostics

You’ll be our: Lead - Diagnostics

You’ll be based at: IBC Knowledge Park, Bangalore

You’ll be Aligned with: Head - AtherStack Quality & Diagnostics

You’ll be A member of: AtherStack Quality & Diagnostics

What you’ll do at Ather:

You will be responsible for conducting thorough diagnostic assessments and troubleshooting complex issues related to various vehicle systems. You will be responsible for responding to incoming tickets and requests from service personnel who require assistance with unresolved vehicle issues. You will utilize your expertise to provide systematic guidance through Decision Trees (DTs) based on input from engineering, troubleshoot common issues and ensure effective resolution.

• New / Critical / Safety Complaints addressing and solving in an immediate manner to reduce the customer escalations

• Collecting the detailed information from field for understand the software issues  in better way

• Training Diagnostic team and keeping them up to date on new SOPs

• Supporting and guiding diagnostic team on issues they are unable to handle

• Managing the bandwidth of the diagnostic team in such a way that ensures that vehicles are cleared from service at the earliest.

• Giving feedback to service team on how to improve the diagnostic flow at dealer end

• Responsible for documenting issues in field and reporting to senior management

• Coordinate with internal experts to keep track of all open customer complaints on software

• Maintaining Technical SOPs for the known issues and ensuring the SOPs at Service

 Here’s what we are looking for: 

• Escalation and Issue Management

• In-depth knowledge of CAN architecture

• In-depth understanding of ADB

• In-depth technical knowledge of Automotive Service Industry

• Excellent analytical and problem solving skills

• Knowledge of automotive systems, diagnostics and repair procedures

What You bring to Ather:

• Graduation : B.E./B.Tech in Electrical / Electronics/Computer Science

• Work Experience :8-12 years, Automobile industry background is a must

• Team working - Encourage team contributions in decision making, and driving work within and between teams

• Inviting feedback - Make it easy for all stakeholders to provide constructive inputs.

• Interacting with people - Keep a finger on the pulse by regularly communicating with stake-holders across the service value chain. 

Be You, With Us

The Ather story doesn't write itself - our people do. We believe everyone is equal, but not the same. Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences. We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.