Lead - Delivery Transformation L3

Job Description

Role Purpose

The purpose of the role is to lead the automation initiatives including Holmes within the client accounts of a vertical for service line offerings to increase the efficiency and productivity.

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Do

1. Lead configuration of applications through subject knowledge and standardize models

1. Review and stay abreast with current and upcoming trends in automation technology and best practices as well as account delivery processes and requirements in the BU/ DU
2. Develop and review the Account Automation Plans for each account in the BU in consultation with the Account Partners and Delivery teams
3. Evaluates client/BU needs, develops configurations that support business processes
4. Support the Account and delivery teams in presenting the business case for the automation to the client and seek approval
5. Audit configuration items to verify conformance to specifications, drawings and interface control documents, and other contractual requirements
6. Develop scalable standards of dashboard and process support system for active automation monitoring
7. Develop Statements of Work for requested customization of reports/ software/ technology and add-ons as required
8. Maintain all related documentation, schematics, models and keeps control drawings updated.
9. Serve as the project’s technical point of contact to implement and manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information

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2. Coordinate with the teams for product development and support automation and governance

1. Understand the overall infrastructure landscape by reviewing the current solutions at play within various accounts in the BU
2. Identify and implement innovative solutions to present and future customer needs including deriving requirements from customer interactions, internal as well as external
3. Reviews the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
4. Sets configuration policies and procedures and process for documentation/ knowledge management of the automation projects and reviews adherence to processes and standards established
5. Prepare customer/teams for successful rollouts of the application. Ensure effective transfer of information learned in training to the work environment and during deployment to the client location
6. Advise on the set up and development of procedures and the integration of business rules into the system
7. Provide support for online demonstrations, training, and support for new and existing customers on automation platform

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3. Enable Delivery Teams by providing optimal delivery solutions

1. Oversees the installation, maintenance and troubleshooting of software opacity, integrating products, technologies, infrastructure and process applications.
2. Manage all the alignment across timelines and products with policies and procedures followed and ensure quality assurance
3. Actively participates in the resolution of any such problems through the exercise of independent judgment in consult with the team
4. Support maintenance Business Unit (BU) during device troubleshooting and instrument calibration and is a direct source of assistance to Deployment Team
5. Assist external clients and internal teams in the implementation of technical systems, software, hardware or solutions.
6. Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools to check the performance of the software.
7. Ensure the quality of work performed, supports, promotes and utilizes continuous improvement systems.
8. Observes and promotes best practices, standardize technology, good time management and is able to analyze root cause failures
9. Responsible for controlling the configuration of the system and ensuring consistency of implementation across the modules in BUs

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4. Capability development

1. Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
2. Leverage the customer technology potential to identify the capabilities required to support the client
3. Develop/ contribute to the development of training modules to build the capability within the team