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Lead DAP Developer

Cognizant

7 - 9 years

Kolkata

Posted: 12/16/2024

Job Description



Job Summary

We are seeking a Lead DAP Developer with 3 to 7 years of experience to join our dynamic team.

The candidate should possess at least 2 years of hands-on experience with DAP (WhatFix) application development including expertise in Product Analytics and other associated modules as well as in operations and maintenance.

This role involves developing and implementing digital adoption solutions to enhance user experience.


Responsibilities

  • Ensure services are delivered to the agreed SLA including reviewing performance based on the agreed SLAs and KPIs.
  • Identify investigate and resolve incidents by addressing a problem through root cause assessment and prevention of recurrences.
  • Report on incidents and review the key findings with major stakeholders by using a key metrics viz. ticket Volume agreed service window by application etc
  • Manage the lifecycle of incidents and minimize their adverse impact on business operations
  • Responsible for the implementation of the CIS baselines relevant to Public Cloud Vulnerabilities assessment and remediation plan
  • Ensure that incidents are followed up and solved appropriately
  • Ensure adherence to documented operational procedures to maintain system integrity
  • Ensure proper user and access management. Ensure adherence to documented operational procedures and quality standards and that appropriate operational service documentation is created and accepted by stakeholders. Support Service / Solution Operations Manager in technical topics.
  • Responsible for application lifecycle management and its continual improvements
  • Manage and support applications to meet the needs of a defined business area including providing technical support to the Business and IT
  • Enable knowledge about systems and services is collected and distributed to enable effective support
  • Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope
  • Delivery of all services in compliance with all applicable internal (eg IGM Framework) and external (e.g. SoX GxP) regulations.
  • Serve as point of contact review and approval for key issues and decisions
  • Take decisions in line with Business priorities and strategies and close collaboration with delivery teams
  • Manages live technical environments on a day to day basis
  • Monitor measure report and review performance of services and ensure IT meets business needs

    • Certifications Required

    Whatfix certifications

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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