Lead Customer Connect Unit

Why Join Us

At NPCI, youll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplaceits a platform to grow, contribute, and make a meaningful difference.

Life at NPCI

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Job details-

1. Account Management

• Manage Co-operative Banks, RRBs, and MNCs.
• Analyze data and account performance to improve business metrics.
• Maintain quality parameters and work towards enhancing bank performance.
• Build and maintain strong relationships with all stakeholders, ensuring timely resolution of issues while maintaining high satisfaction scores.
• Handle and resolve customer queries through CRM efficiently and accurately.
• Analyze query patterns to identify recurring issues and opportunities for improvement and automation

2. Project Management

• Provide onboarding assistance to banks for various NPCI products and services.
• Ensure resolution of all issues and concerns related to assigned banks.
• Identify manual processes suitable for automation to improve operational efficiency.
• Coordinate with internal and external teams on various activities.

3. Stakeholder Management

• Ensure compliance with regulatory requirements and audit standards.
• Manage documentation and ensure adherence to NPCI policies.

Key skills and experience required

• Good communication and project management skills.
• Ability to analyze data and develop strategies to improve business numbers.
• Strong stakeholder management
• Knowledge of NPCI products and understanding on reconciliation
• Willingness to work on automation and process streamlining activities
• AI tools usage to automate processes