Lead Consultant – L2 Windows Operations Engineer

Responsibilities

Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience.

Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes.

Operational Task Execution: Handle Windows OS patching, compliance enforcement, and technical debt remediation.

Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams.

Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives.

Execution of monthly & ad-hoc Windows patching cycles.

Ensuring security compliance assurance on endpoints.

Management and remediation of technical debt areas.

Continuous monitoring of performance dashboards and alerts.

Real-time identification and troubleshooting of issues/anomalies.

Handling L2 escalations from the Service Desk (Incident Management).

Performing initial diagnostics and providing remediation steps.

Managing L2 operational tasks currently handled by L3.

Developing and refining troubleshooting procedures, SOPs, and playbooks.

Knowledge sharing and training (internally and potentially L1).

Generating and escalating reports (e.g., to L3, management)