Lead Consultant, SRE
Genpact
5 - 10 years
Bengaluru
Posted: 08/07/2025
Job Description
Responsibilities
Acting as an escalation point for Finance users to provide production management services including end user support, systems monitoring, incident and problem management, plant management and event management
Acting as a lead for the P&L and Balance Sheets systems developed in house and deployed on an industry leading Teradata data warehouse and a range of both internal and external connectivity over End user GUIs which are a mixture of C++/Java clients and web-based sessions
Scripting and tool development is encouraged to help perform data analysis and commoditize request resolution steps
Aiding trouble shooting with strong technical skills in both multiple OS environment and Teradata/Sybase databases
Problem management to drive the cost of support and complexity therefore reducing risk of failure seek the cause of inefficiencies we face, to enables us to take a metrics driven approach to prioritizing work
The holder of this role would be a key contributor to cross department initiatives opening up the possibility of visibility to a broad set of the Firm
Role requires working with multiple Finance Development teams and Finance Controllers based in globally location.
Understanding the Finance Division and the core asset classes that enable us to produce key Financial Reporting. This will require and a full understanding of the Critical Business path for P&L daily and monthly reporting
To ensure our client issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations, managing and chairing outage conversation with senior key decision makers both in the business and the greater IT team.
Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solution detailed analysis of new issues and documenting associated fixes
Ability to train other colleagues in support team and mentor junior support staff members in their day-to-day task execution.
Provide detailed analysis of issues / governance report to senior management. This is a client-facing role based in Montreal with a lot of scope for spearheading new initiatives to take user support to the next level.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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