Lead consultant-SAP GRC
Genpact
5 - 10 years
Bengaluru
Posted: 11/20/2024
Job Description
Responsibilities
:Experience in support and maintenance of SAP AMS/ Implementation/ Support projects for clients across the globe.
SAP User Role Admin, Security Patches, Application of support packages.
Apply security policies to the SAP systems as determined by the IT Security group
Manage system performance, upgrades, corrections, and transport management (CTS/TMS), client and landscape strategies, batch scheduling.
Provide technical upgrades functional and technical enhancements.
Installation, upgrade and maintenance of SAP and SAP related software products.
Maintain HANA database, perform patch and service stack upgrades.
Perform SAP Software Installation, maintenance and administration of UNIX and Windows based servers running SAP FI/HR/SRM/Portal, Solution Manager, Hana, Gateway).
Daily monitoring, administrating, troubleshooting, and tuning of all SAP systems.
Analyze performance bottlenecks and provide optimization techniques.
Identify and ensure incidents and request are prioritized and assigned correctly as per Client guidelines
Ensure SLA related KPIs are adhered to
Must be able to translate client business rules to technical business requirements. Must possess strong analytical skills.
Ability to confidently articulate information identified for delivery to the client
Must have good documentation skills and should be able to work in global environment, Ability to work on multiple modules same time.
Experience in Application Maintenance Support. L0, L1 & L2 Responsible for management of Client Impact tickets. Accountable for Service Restoral / Permanent Resolution of production incidents.
Responsible for successful Production start-up, Understanding of Roles & Authorizations
Hands on Configuration experience
Experience defining, implementing, and supporting business processes.
Good understanding of incident management, and change management.
Must be able to communicate clearly and concisely.
Strong attention to detail and outstanding analytical and problem-solving skills
Able to work independently and with others; self-directed; take initiative to solve problems and overcome roadblocks. Results-oriented
Ability to thrive in a fast paced, rapidly-changing team-oriented environment
Minimum Qualifications
Graduation: B.Tech/B.E, MBA/MCA
Preferred Qualifications
The candidate must be a self-starter, capable of multitasking and efficiently manage their time in a multifaceted environment with demanding deadlines while requiring minimal levels of supervision.
Additionally, the candidate must possess excellent writing, speaking, analytical, project management, organizational, teamwork, and customer service skills that will assist them in identifying solutions to sophisticated security problems
Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive sophisticated, technical and highly commercial solutions. Possess good verbal and written communication skills.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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