Lead Consultant - Production Support L1 & L2- .net/Azure

Incident monitoring, Incident triage, Incident management, monitoring batch jobs

User Assistance: provide technical support to users, helping them navigate and use business systems applications effectively.

Problem Management Post Incident Review, Root Cause Analysis

Incident and Application Reporting

Post implementation validation, Application health check - Ready for business, close of business check points/validations

Documentation: document issues and solutions to build a knowledge base for future reference

Applications and Batch Issues Resolution with advance troubleshooting.

Apply approved Data fixes

Ensuring timely

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.