Lead Consultant - Azure Server admin role
Genpact
5 - 10 years
Hyderabad
Posted: 03/08/2025
Job Description
Responsibilities
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Monitor cloud environments (Azure & AWS) using tools like CloudWatch, Azure Monitor, Datadog, Dynatrace, or similar.
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Perform incident triage, troubleshooting, and resolution for cloud infrastructure components (VMs, storage, networking, containers, etc.).
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Respond to alerts and generate or update ServiceNow incidents with appropriate classification, priority, and assignment.
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Execute runbooks/playbooks for common infrastructure issues.
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Coordinate with L3 teams and cloud service providers for unresolved issues.
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Track change requests and perform basic changes under approved ServiceNow Change Management workflows.
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Assist in periodic patching, backups, and disaster recovery testing.
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Document RCA (Root Cause Analysis) for recurring or critical issues.
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Ensure compliance with SLAs, operational standards, and best practices.
Qualifications we seek in you!
Minimum Qualifications / Skills
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About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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