Lead Consultant – Account PMO
Genpact
5 - 10 years
Noida
Posted: 18/06/2025
Job Description
Responsibilities
Responsible for end-to-end technology project management
Play an important role in establishing presence.
Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program
Partnering with Customers and Internal stakeholders on effective CM (change management)
Participate in governance meetings for operational performance reviews
Collaborate with Customer team to resolve any operational challenges
Manage/handle escalations, proactively engage resources to address issues and resolve.
Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives
Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization
Works to develop and sustain Client Relationship & Trust
Identifying and eliminating root cause barriers to accuracy, productivity, and quality
Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team
Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer
Evaluate and provide advice on delivery and management tools for in scope services
Provide research assistance for innovation with new technologies and potential process optimization
Provide business case assistance and preparation, as required and agreed
Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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