Lead Consultant - Support Engineer
Genpact
5 - 10 years
Noida
Posted: 9/3/2024
Job Description
Responsibilities
:• Required skills: Linux, SQL, Hive, Hadoop, HBase, Spark, Scala/Python
• Good to have Skills: Basic knowledge of Kafka and UC4, Jira and Github
• Monitoring spark jobs.
• Creation of jobs and job plans using UC4
• Monitoring jobs/job plans in UC4
• Restart, cancel, apply breakpoint to UC4 jobs using DALM
• Use of postman to run various commands
• Deployment of jar and config files for jobs.
• There is a slack group help-rps. Engineer is responsible to answer all questions asked by other teams in this channel
• Serve as the first point of contact for clients' inquiries, issues, and requests related to
RPS
• Respond promptly to user queries via email, phone, or ticketing system.
• Work closely with the Paypal RPS development team to identify system improvements and enhancements.
• Collaborate with clients to gather feedback and requirements for system enhancements.
• Participate in the testing of system upgrades and new features.
• Develop and deliver training materials for end-users to enhance their understanding of the Paypal RPS.
• Analyse system data to identify trends and issues that require attention.
• Proactively monitor system performance and address potential issues before they impact users.
• Maintain system configurations and user profiles as required.
• Maintain clear and effective communication with clients, ensuring their needs are met.
• Regularly update clients on system improvements, scheduled maintenance, and important announcements.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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