Lead Consultant - Quality Analyst (Service Now – BMC-Remedy)

Responsibilities

•    Work with ServiceNow project manager, developers, and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications.
•    Implement ServiceNow Automated Test Framework, Test Management, and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases.
•    Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.
•    Communicate test goals, priorities, plans, schedule, status, and results across organization.
•    Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, recommended remediation, and corrective actions.
•    Participate in Agile release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization.
•    Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders.
•    Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.

Preferred Qualifications