Lead Consultant - Prod Support Engineer

Genpact

5 - 10 years

Hyderabad

Posted: 03/09/2024

Job Description

Responsibilities

• Monitor and troubleshoot production issues related to Java applications.
• Perform root cause analysis to identify and resolve problems efficiently.
• Implement fixes and workarounds to maintain system uptime and functionality.
• Collaborate with developers to diagnose and resolve application-specific issues.
• Participate in code reviews to identify potential production issues early in the development cycle.
• Assist with deployments and rollouts of new features and bug fixes.
• Automate routine tasks using scripting languages (e.g., Python, Bash) to improve efficiency.
• Document technical procedures and knowledge base articles for future reference.
• Adhere to Agile methodologies and work effectively within an iterative development environment.
• Maintain a strong understanding of our codebase and infrastructure.
• Proactively identify potential issues and recommend preventative measures.
• Escalate critical issues to the appropriate teams as needed.
• Stay up-to-date with the latest Java technologies and best practices.
• Key Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication skills for effective collaboration with stakeholders.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to delivering high-quality work.
• Adaptability and willingness to learn new technologies and tools.
• Good organizational and time management skills.
• Ability to handle multiple tasks and meet deadlines.

Minimum Qualifications

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.