Lead Consultant - Network Change
Genpact
5 - 10 years
Gurugram
Posted: 03/09/2024
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Job Description
Responsibilities
• The candidate should be holding at least 4 yrs. of hardcore 24X7 network Ops
experience
• Front-end face for Genpact Network Team while participating in internal P1/P2
Incident resolution bridge call
• Participate in Bridge calls with clients for joint troubleshooting of network issues
• Work with different Vendors and service Provider for faster and accurate resolution
• Playing key role for network related incidents and providing key inputs for Problem
Management
• Identifying open risk in the production network and provide input for mitigation
• Documenting all Changes done in production environment through Change
Management process
• Must have worked on large scale infra
• Candidate must have worked/handled the IT projects
• Global customer interaction is one of the key expectation from candidate
• The candidate should hold very rich experience in corporate LAN & WAN infra
• Candidate must have worked on the latest technologies (Cloud, ACI, SDN and
SDWAN)
• He/she need to lead function and drive the project/operations end to end
• Candidate should be very strong in written & oral communication
• Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches
(6500/4500/3850 Model)
• Candidate must have work experience in implementing/troubleshooting Routing
(Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP/STP)
• Fluency in English with good interpersonal skills and ability to communicate
effectively
• Demonstrate positive attitude, take initiative towards learning and accepting new
challenges
• Willing to work in 24*7 environment in all technology domains
• Ability to understand, analyze and resolve problems quickly with focus towards
customer centricity
• Self-motivated and firm believer in team spirit.
• Can face challenging circumstances with confidence and able to deliver better in
stressful environment
• Excellent time management and ability to handle multiple concurrent tasks with
minimal supervision
• Basic understanding of Network protocols and devices (LAN, WAN, Routing,
Switching, Firewall)
• Basic understanding of Cloud computing, Windows/Linux Server Technology,
Storage, Virtualization and Hardware
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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