Lead Consultant - Network and voice
Genpact
5 - 10 years
Hyderabad
Posted: 03/09/2024
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Job Description
Responsibilities
• Playing key role for network related incidents and providing key inputs for Problem Management
• Front-end face for Network Team while participating in internal P1/P2 Incident resolution bridge call
• Participate in Bridge calls with clients for joint troubleshooting of voice issues
• Work with different Vendors and service Provider for faster and accurate resolution
• Identifying open risk in the production infra and provide input for mitigation
• Documenting all Changes done in production environment through Change Management process
• Hands-on on Avaya Session manager
• Voice Design and hands on Implementation knowledge
• Expert in Avaya CM /Session manager/SBC/ Call flow design and troubleshooting
• Understanding of Call recording solutions on VoIP / TDM
• Understanding of Dialer understanding and Design
• QoS for voice traffic engineering over data networks
• Co-ordination with Vendor for (equipment and telecom) for implementation.
• Bandwidth assessment for voice traffic.
• Capacity / Life cycle managements / Vendor Managements & Escalation/IT cost Optimization
• Experience in working with contact center /telecom service provider /vendors who provide technologies (Avaya / Cisco /ASPECT)
• Hard / Smart working with good balance of minds on logical thinks
• Telecom Service Provider understandings
• Strong working experience on network monitoring tools like, solarwinds
• Strong oral and written communication skills
• Strong interpersonal skills & urge to drive continuous improvements.
• Ability to independently research and solve technical issues.
• Demonstrated integrity in a professional environment.
• Ability to work independently and prepare Dashboards and Reports
• Should have a proactive work approach and ability to think outside the box.
• Understand and follow the incident response process through event escalations.
• Adhere to local policies and laws to ensure data movement is appropriate & report any access control violations.
• Respond to escalations by the Incident Response Team
• Ensure all monitored devices are compliant to security policies and resolve issues with anomalous behavior of such devices.
• Co-ordinate with IT functions group for remediation of identified vulnerabilities and adhere to and follow all change management policies as required by the organization.
• Appropriately work with incident response teams and other support teams to ensure remediation of issues.
• Participate in meetings to understand and recommend the best technical, most cost-effective solutions.
• Update knowledgebase and documentation to stay relevant with latest versions, configuration changes and development initiatives.
• Perform incident triage, documentation, and escalation of appropriate incidents to cybersecurity incident handlers.
• Investigate and provide technical analysis of various security incidents and possible compromise of systems.
• Work the full ticket lifecycle; handle every step of the alert, from detection to remediation.
• Staying up to date with current security vulnerabilities, attacks, and countermeasures.
• Interface with customer onsite team to mitigate security incidents.
• Assist with the preparation of Business required / requested reports.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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