Lead Consultant - Log Analytics/Intelligent Monitoring/Automation
Genpact
5 - 10 years
Bengaluru
Posted: 3/5/2025
Job Description
Responsibilities
Provide a single flow for all impacting events to be captured and tracked centralized event console-
Provide visibility into what our customers/clients experience session replay-
Provide Senior Leadership Team with current snapshot of production/non production operational risks and stability
Identify and drive forward the creation of dashboards to enhance application monitoring using a wide category of monitoring tools/capabilities
Drive automation to support core operational routines, in addition to embracing capabilities for self-healing or auto-correction
Oversight and responsibility of alert calibration and maintenance
Application and infrastructure monitored for performance, errors, availability and reliability
Log aggregation monitoring application error trending
Synthetic and customer experience monitoring requirements, development and maintenance - Dashboard
Transaction tracing capabilities that captures transactions and the amount of time consumed on each tier for every transaction
Performance monitoring that include transaction volumes, availability, capacity/performance, Denial-of-Service, Batch Execution/Health, Social Media and Network Workload management
Predictive base monitoring to identify performance and resiliency issues prior to customer impact
Enhanced correlation, suppression and data enrichment as part of the monitoring strategy and event management
Monitoring organized according to primary leading indicators and secondary detailed triage perspectives
Operation and Monitoring teams closely aligned to continuous improvement of tools and processes
Participate reconvene efforts to identify monitoring gaps/opportunities
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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