Lead Consultant - Java Web Application Support and Mobile Application Support
Genpact
5 - 10 years
Noida
Posted: 03/09/2024
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Job Description
Responsibilities
• Supporting/Troubleshooting existing Java Web Application Support + Mobile Application Support (Mainly)
• Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
• Creating, scheduling, monitoring jobs, troubleshooting jobs
• Go through logs and trace back to code as to what is going wrong.
• Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
• Execute and manage day-to-day operations via ticketing tools and processes.
• Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
• Responsible to test the application features, should understand any testing tool.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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