Lead Consultant - Java Web Application Support and Mobile Application Support

Genpact

5 - 10 years

Noida

Posted: 9/3/2024

Job Description

Responsibilities


•    Supporting/Troubleshooting existing Java Web Application Support + Mobile Application Support (Mainly)
•    Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
•    Creating, scheduling, monitoring jobs, troubleshooting jobs
•    Go through logs and trace back to code as to what is going wrong.
•    Manage and resolve production incidents.  Covers system outages, job failures, system defects, data defects and end user support. 
•    Execute and manage day-to-day operations via ticketing tools and processes.
•    Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
•    Responsible to test the application features, should understand any testing tool. 

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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