Lead Consultant - Citrix Support DC Ops Engineer

Manage and maintain Citrix XenApp, XenDesktop, and related components within the data center environment.

Provide L2/L3 support for Citrix-related incidents and service requests escalated from L1 support teams, ensuring timely resolution and minimal impact on business operations.

Monitor Citrix environment performance and implement optimization strategies to enhance scalability and efficiency.

Implement and enforce security policies, procedures, and best practices for Citrix environments, ensuring compliance with industry standards and regulatory requirements.

Maintain accurate documentation, including configuration guides, operational procedures, and troubleshooting steps. Generate reports on Citrix performance and health metrics.

Lead the resolution of Citrix-related incidents, coordinating with cross-functional teams to troubleshoot and resolve complex issues.

Manage changes to the Citrix environment through rigorous testing, coordination, and documentation to minimize risks and disruptions.

Work closely with network engineers, system administrators, and other IT teams to ensure integrated and efficient Citrix operations.

Coordinate with Citrix vendors and service providers to resolve escalated issues and optimize Citrix services.