Lead Consultant – Service Now

Responsibilities

·         You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

·         Mentor and lead a team of developers.

·         Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

·         Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

·         Reviews design and code per sprint to ensure quality.

·         Creation and customization of complex workflows and custom workflow activities.

·         Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

·         Contribute and review user stories.

·         Build and maintain technical documentation.

·         Monitor health, usage, and overall compliance of ServiceNow and its applications

·         Develop a keen understanding of the products we implement and client business.

·         Provide production support and be able to resolve problems under pressure.

·         Assists in project estimation.

·         Participate in regular Knowledge Transfer sessions with ServiceNow Developers

·         Stay current with new and updated capabilities of the ServiceNow Platform

·         Coordinate upgrades to Production and Sub-Production instances

·         Coordinate sub-production testing, evaluation, and regression remediation

·         Participate in blueprinting workshops and contribute with documentation and effort estimation.

·         Support COE in continuous development of training paths for professional advancement.

·         Contribute to ongoing definition of best development and solution practices.

·         Lead training workshops as mean to spread experiences gained across the practice.