Lead- Client - Account Management

Job Title: Lead - Client Account Management / CRM

Job Ref. K192

Experience: 2 to 5 Years

Location: Koregaon Park , Pune

Employment Type: Full-Time

IMMEDIATE JOINER PREFFERD

Job Purpose:

The Lead- CAM / CRM will be responsible for managing client accounts, understanding their hiring needs, and ensuring effective delivery of recruitment services. This role demands strong client engagement, follow-up, and coordination capabilities, along with a sharp focus on candidate management, data tracking, and recruitment operations.

Key Responsibilities:

Client Engagement & Account Management:

• Understand revenue targets by client and align internal efforts accordingly.
• Interface with clients to gather new requirements and hiring plans.
• Conduct periodic client visits to nurture relationships and improve service delivery.
• Represent the organization in discussions involving challenging client expectations.
• Obtain advance hiring plans and maintain consistent engagement with client HR teams.
• Assist clients and candidates in offer negotiations and onboarding processes.

Position Management & Operations Coordination:

• Brief internal operations teams on new client requirements.
• Create and manage new positions in the ERP system.
• Share job inputs for daily work allocation.
• Attend operations huddles as required and ensure updates are shared regularly on ATS

Candidate & Interview Management:

• Verify CVs and submit them to clients as per the requirement.
• Track feedback on submitted CVs and ensure timely follow-ups.
• Minimize client rejections by understanding and addressing rejection reasons.
• Schedule interviews and hiring manager calls; host and facilitate interviews as required.
• Share candidate lists with clients when availability is limited and criteria are rigid.
• Maintain regular communication with selected/offered candidates until joining.
• Conduct second-level calls to assess candidate interest for critical/niche positions.
• Drive candidate engagement for at least 3 niche positions weekly.

Reporting, Tracking & MIS:

• Maintain and update open position inventory.
• Ensure periodic clean-up of on-hold and inactive positions.
• Share MIS reports with clients on a weekly, fortnightly, or monthly basis.
• Update client master data and branding elements in the ERP to enhance candidate engagement.

Financial Coordination:

• Follow up on pending invoices and debtors collection.
• Track and resolve any issues related to the CTC of joined candidates.
• Ensure accurate billing and follow-up on receivables.

Business Development:

• Support new client acquisition through existing client networks and HR contacts.

Skills & Competencies:

• Client Handling & Engagement: Strong interpersonal skills with the ability to build and maintain relationships.
• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation and persuasion skills.
• Probing & Analytical Thinking: Ability to understand client needs and align recruitment efforts accordingly.
• Follow-up & Ownership: Consistent follow-through and proactive issue resolution.
• Data Orientation: Skilled at maintaining data integrity and using data to drive decisions.
• Presentation: Proficient in creating and delivering client-facing presentations.
• Team Coordination: Effective in collaborating with operations and recruitment teams.

Preferred Qualification:

• Any - All thru first class

Apply with job ref K192

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