Lead Business Execution Consultant
Wells Fargo
5 - 10 years
Bengaluru
Posted: 19/03/2025
Job Description
About this role:
“Wells Fargo is seeking a Lead Business Execution Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.”
In this role, you will:
- Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
- Review strategic approaches and effectiveness of support function and business performance
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
- Influence, guide and lead less experienced Strategy and Execution staff within the group
Required Qualifications:
- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Develop and support thematic analysis of customer experience elements (Complaints, technology incidents, etc.) to assess avenues of improvement.
- Reporting & Analytics PowerPoint decks/presentations, business analysis and overall output.
- Interpreting complaints and other data relating to customer experience, while aligning to other aspects of Customer financial and operational information to present a complete picture of the customer’s experience across Wells Fargo.
- Independently prepare root cause analysis of complaints decks aligned with Shared Services Operations lines of business, operations and technology functions - including data presentation and visualization.
- Working independently to identify topics and themes for analysis, and partnering with Subject Matter Experts across Lines of Business, Operations, Technology, Product Partners and Relationship Managers to determine root cause analysis, applying techniques such as 5 Whys.
- Perform qualitative and quantitative analysis of customer complaints.
- Prepare accurate ad hoc complaints reporting and analysis when required by key partners or management.
- Leverage the Enterprise Complaints Management Policy and Enterprise Root Cause Analysis standards to drive development of all relevant artifacts.
- Proactively suggest improvements to the content and presentation of decks and insights, Complaints RCA Tools and standardized quality aspects.
- Support and/or manage the Enterprise processes of Emerging Observations, Research and Diagnostics findings and Horizontal Enterprise complaints RCA processes.
- Expertise in process engineering and effective process control management.
- Participate and lead Risk Control Self Assessment (RCSA) activities as they relate to the CRR team.
- Apply analytics and business knowledge to identify new and emerging trends.
Job Expectations:
- 5+ years of prior expertise in the Complaints space, with focus on meeting Enterprise Complaints Standards via actual work output to meet business operations needs.
- Knowledge and understanding of more than one SSO line of business, it's products, services and customer base.
- Knowledge of more than one WF Business Unit (for example, CB, CIB, CSBB, etc.)
- Significant expertise in Excel analysis to drive analysis across multiple customer data sets.
- Strong focus on developing cross-functional relationships and collaborating with other business and functional areas.
- Strong analytical skills with high attention to detail and accuracy.
- Ability to translate and summarize complex data into understandable, actionable information and recommendations.
- Ability to execute independently, and meet all deadlines, in a fast paced, high demand, environment while balancing multiple priorities.
- Adhere to corporate guidelines of working in the office as required by the Enterprise.
Posting End Date:
23 Mar 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
About Company
Wells Fargo is a multinational financial services company, offering a range of banking, investment, mortgage, and consumer finance services. The company is committed to helping individuals, businesses, and communities succeed financially, with a strong focus on digital banking and innovation.
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