Lead Business Analyst – B3
Experience :
- At least 5 years of experience working as a Salesforce Business Analyst.
- Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features. Exp in experience cloud , health cloud will be a big plus
- Salesforce Configuration experience is mandatory
- Should be comfortable with shifts – 1 PM – 10 PM
- Applicant is actively working with SFDC in current position or has done so in a recent position.
- Minimum certification as Salesforce Administrator. Additional certifications are a plus.
- Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.
Responsibilities :
- Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
- Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
- Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
- Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice .
- Communicate effectively with business users on the status of enhancements and open production support tickets.
- Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
- Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet.
- Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.
- Provide guidance for complex business and solution engineering challenges.
Salesforce Sales Cloud