Lead Business Analyst

Area(s) of responsibility

Key Responsibilities

1. Financial Governance & Billing Management

• Own program financials including budget tracking, forecast vs. actuals, variance analysis, and cost optimization.
• Manage monthly/quarterly billing cycles; ensure accuracy of invoices, supporting documents, and client approvals.
• Track and manage Statements of Work (SOW), Purchase Orders (PO), PR approvals, and renewals.
• Coordinate with Finance, Procurement, and Delivery teams for timely financial closure.

2. PMO Operations & Governance

• Establish and maintain PMO standards, templates, dashboards, and governance cadences.
• Ensure compliance with organizational PMO processes, audit requirements, and reporting guidelines.
• Publish weekly/monthly operational dashboards (KPIs, SLAs, staffing, risks/issues, etc.).
• Support leadership in preparing review decks, business insights, and executive summaries.

3. Hiring & Resource Management

• Workforce planning based on project demand, skill mix, and hiring funnels.
• Coordinate end-to-end hiring activities with HR/Talent Acquisition.
• Maintain staffing trackers, onboarding/offboarding plans, and resource forecasts.

4. Operational Excellence

• Drive continuous improvement initiatives across processes, reporting, and governance.
• Track risks, issues, dependencies, and action items; ensure timely closure.
• Support contract extensions, renewals, new business proposals, and pricing inputs.

5. Team Leadership

• Lead and mentor a team of two PMO Analysts.
• Allocate responsibilities, ensure delivery quality, and build PMO capability.
• Provide performance feedback, upskilling support, and continuous coaching.

Required Skills & Competencies

Technical & Analytical

• Experience in financial tracking, cost management, and billing processes, Hiring and Operations.
• Advanced MS Excel (pivot tables, lookups, dashboards, data modeling).
• Strong PowerPoint skills for leadership presentations.
• Familiarity with PMO tools, Processes

Business & Operational

• Strong understanding of program governance, reporting, and compliance.
• Good knowledge of SOW, PO management, and procurement workflows.
• Ability to coordinate hiring and manage resource plans effectively.

Leadership & Soft Skills

• Excellent communication, stakeholder management, and executive reporting abilities.
• Strong problem‑solving skills and ability to work in a fast-paced delivery environment.
• Ability to mentor and guide a small PMO team with ownership and accountability.

Qualification & Experience

• Bachelor’s degree in Business, Technology, or related field; MBA preferred.
• 6–8 years of PMO experience in IT services/technology programs.
• Prior experience leading a PMO team is preferred.