Lead- Analytics

Lead: Analytics

Years of Experience: Minimum of 6-8 years experience

About CREW

CREW is an AI-powered Travel and Lifestyle concierge, built to let customers offload their lifes to-dos and get them done effortlessly. We are reimagining the experience of getting things done, from travel to gifting to errands - with no friction, 10x faster execution, and moments of delight that keep people coming back.

Why this role matters and is different

This is not a mature business analytics role. This is a founding analytics-builder role where you will head actionable insights from data and:

• Build the entire analytics backbone for a new business line
• Work directly with product, design and engineering to shape how CREW works
• Define metrics, frameworks, instrumentation, experiments, and insights from zero
• Be comfortable with ambiguity, sparse data, and rapidly evolving product surfaces
• Think like an owner - not an operator

If you prefer structured tasks, fixed problem statements, predictable roadmaps - this role is not for you!

If you enjoy turning chaos into systems, inventing first principles frameworks, and building something category-defining and more importantly turning insights into outcomes: this is exactly for you ...

What youll do:

Insight & Strategy

• Analyse large, messy datasets to uncover new opportunities or failures across customer experience, agent behaviour, and AI interactions.
• Build frameworks to measure friction points and drop-offs across missions, requirement gathering, and agent workflows.
• Run deep driver analyses - what truly impacts delight, trust, and repeat usage.
• Partner with product to craft experiments (A/Bs and quasi-experiments) around UX, flows, memory engine, and agent-co-pilot tools.

Automation & Self-Serve

• Translate recurring analyses into automated pipelines or self-serve dashboards.
• Build monitoring systems for TAT, SLA breaches, negative experience flags, and agent productivity.

Cross-functional Leadership

• Work with Product, Design, Engineering, CX, and Business to influence decision-making.
• Evangelise the right metric vocabulary across the org.
• Create clarity and prioritisation for ambiguous problem statements through the insights you bring to the table.

What were looking for?

Hard-skills

• Minimum of 6-8 years of experience in analytics, data science or related fields
• 4+ years hands-on experience as an IC analyst
• Strong statistical fundamentals (hypothesis testing, distributions, regression, causal inference basics)
• Experience building measurement systems and experimentation frameworks

Mindset / Behavioural Fit (non-negotiable)

• Founder mindset : you take full ownership of problems end-to-end
• First principles thinking : you dont rely on templates
• Bias for clarity : you can convert vague questions into structured, measurable insights
• Speed + scrappiness : you dont wait for perfect data
• Taste for product : you can smell friction and know when something feels off
• High agency : you run faster than the system around you

Why Join CREW?

• Youll shape the analytical DNA of a brand-new product from scratch
• Youll work on a fully AI native 0-1 product.
• Youll work closely with the founding product/tech/design group
• Youll help define what concierge powered by AI + humans looks like at scale