Lead Analyst-Optimization

Role Overview/Your Impact

The Lead Analyst will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with Sakon customers based in the United States. Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAS compliance, inventory management. The Lead Analyst will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The Lead Analyst will have overall accountability for the transition of new end user customers to GSG service delivery.

Be the Lead Analyst for various US based and international clients to manage their telecom spend and processes using GSG Mobile Manager Software.

Use GSG proprietary tools and software's to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications.

Assist in implementation of new customers.

Prepare Project Plan and estimated turnaround

Perform audit or analysis relating to cost control and all related activities

Procure project related information from Client, Vendor or concerned project interfaces

Preparation & Presentation of Standard reports as required & requested

Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Coordinate with different teams to procure information or status of tasks related to the project assigned

Assign tasks and monitor the performance of the team members

Mentor and train new resources

Perform Quality Checks to ensure accuracy of work completed & reported

Documentation of new processes or custom requests from Clients

Excellent organization, planning and project management skills

Experience in handling offshore clientele, onsite client experience preferred

What Does the team do

The Optimization team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States. It uses enterprise customer telecom expense management (TEM) solutions. They analyze telecom costs, ensure accurate billing, and identify cost-optimization opportunities. The team is responsible for maintaining service quality, monitoring performance metrics, and ensuring SLA compliance. They also focus on effective resource planning and process management to ensure smooth service delivery. Overall, they contribute to client satisfaction through structured reporting, quality checks, and strong stakeholder coordination.

Our Expectations

Any graduate/PG/ BE / MBA /CA / CA Inter or combination with relevant experience

Analyzing data or costs and reporting

Cost Control or Cost Audit

Quality Check involving processes or transactions

Documentation on processes or process transition

Presentation experience to C-level management

Telecom domain experience will be an added advantage

Excellent Communication, Presentation and Reporting skills

Fair Knowledge of the Telecom Industry / Telecom Billing

Flair for obtaining information

Strong PC skills - especially Microsoft office

Ability to work under pressure of deadlines

Ability to work in a team

Team management skill would be an added advantage

Ability to adapt to different software.

The SAKON Spirit

At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care.

Benefits and Perks

Flexible Holiday Policy (choose your own holidays)

Hybrid Working Options

Life & Medical Insurance

Focus on Skill Development, Re-imbursement for Certifications

Wifi-Mobile bill reimbursement

Employee well-being activities