Lead Administrator

L2 Networking with Lead Role for NOC

1. Operations Management:
• Oversee network operations and supervise staff.
• Assign tasks, manage workload, and provide feedback.
• Ensure compliance with company policies and address customer complaints.
• Handle escalated incidents or critical tickets.
• Analyze risks and participate in major changes.
• Diagnose issues, identify incident patterns, and drive problem resolution.
• Follow ITIL processes, including Incident, Change, and Problem management.
2. Technical Skills (Primary):
• Troubleshoot LAN, WAN, WLAN, DHCP, and routing protocols (EIGRP, OSPF, BGP).
• Hold Palo Alto certification with strong firewall (L2) skills.
• Hands-on experience with F5 Load Balancer (LTM and GTM).
• Familiarity with other firewalls (Cisco, ZScaler, Checkpoint).
• Expertise in switching technology (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP).
• Cisco Routing & Switching on Access, core and distribution layers, Wireless Cisco /Aruba.
3. Requirements:
• 6-10 years of core enterprise network experience (Routing & Switching).
• F5 Load balancer experience (LTM, GTM).
• L2 firewall skills (Palo Alto, Cisco, ZScaler, Checkpoint).
• ITIL v3/v4 Foundation certification is mandatory.

Additional Skills (Preferred):

1. Team Coordination and Supervision:
• Coordinate team activities and provide leadership.
2. Operational Management:
• Handle network incidents, analyze risks, and resolve issues.
• Participate in major changes.
3. Customer Service:
• Address customer queries professionally.
4. Communication:
• Effectively communicate with team members and management.
5. Problem Solving:
• Identify incident patterns and ensure adherence to ITIL processes.
6. Training and Development:
• Assist in training new employees and support ongoing development.
7. Time and Attendance Tracking:
• Monitor employee schedules.
8. Emergency Response:
• Handle emergencies during your shift.
9. Continuous Improvement:
• Strive for process improvements.