Lead Administrator - L2
Wipro
8 - 10 years
Bengaluru
Posted: 26/07/2025
Job Description
Job Description
CBR: 110 Band-C1-10+ Years
Location: BLR only
WFO: No Hybrid, all 5 days WFO only.
Network Resolution Managed Service
responsible for:
- Maintaining and supporting the Goldman Sachs global network infrastructure.
- Troubleshooting, resolving incidents, providing RCA and recommendation to clients.
- Executing break-fix changes to remediate hardware failure to normalize the environment.
Complete ownership of remediation/mitigation of Sev1, Sev2, and critical Sev3 incidents and client escalations
JD-Production Support
- Monitor the health and performance of the global network infrastructure composed of routers, switches, firewalls, wireless, proxies, VPNs, load balancers, IPS/IDS systems.
- Take out the link/circuit/device from production, resolve the underlying issue, and re-introduce it back under the maintenance window.
- Diagnose and resolve network issues, including hardware failures, configuration errors, and connectivity problems.
- Implement break-fix solutions to minimize downtime and impact to the environment.
- Possess knowledge of network equipment like routers, switches, firewalls, proxies, VPNs, load balancers, IPS/IDS systems.
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Collaboration and Communication
- RMA the failed devices/hardware with Vendors and in coordination with DCS and application teams replace it with faulty device.
- Provide technical guidance and mentor junior or new team members on processes.
- Utilize a broad range of networking technologies and protocols, including TCP/IP, network management tools, Pcap Analysis, Fidler.
Basic Qualification
- Bachelor’s degree in computer science, Networking, or a related field.
- Minimum 4+ years of experience in network engineering.
- Proven experience in troubleshooting and resolving complex network issues using tools like Wireshark, Fidler, Splunk, etc.
- In-depth understanding of core network principles, routing protocols, and network security concepts.
- Experience managing network equipment from leading vendors like Cisco, Juniper, Broadcom, Citrix, Palo Alto, and Zscaler (or similar).
- A passion for continuous learning and staying up-to-date with the latest networking technologies.
- This job requires individuals to work on one or both weekends (Saturday & Sunday) as part of the shift assignment.
- Experience working in ITIL framework.
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Additional Qualification
- Experience working in the finance industry and an enterprise network.
- Experience automating N- F is a plus.
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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