Lead Administrator - L2

Job Description

Role Purpose

Network Operations

Shift Work: Work in a 24/7 shift environment to ensure continuous network availability.

Incident Management: Handle escalated/high-critical incidents and tickets.

Change Management: Analyse risk and impact, and participate in major network changes.

Problem Resolution: Diagnose and resolve network issues, identify incident patterns, and drive root cause analysis.

ITIL Processes: Adhere to ITIL best practices for incident, change, and problem management.

Data Centre Operations: Manage and maintain data centre networks supporting critical applications.

Network Installation and Troubleshooting

  Infrastructure Management: Install, configure, and troubleshoot LAN, WAN, WLAN, and DHCP in enterprise environments.

  Routing Protocols: Expert level troubleshooting of dynamic and static routing protocols (EIGRP, OSPF, BGP, HSRP, VRRP).

  Switching Technology: Deep expertise in LAN/data centre networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP).

  Operational Support: Provide DNS, DHCP, and NTP support.

  Monitoring Tools: Experience with network monitoring and management tools (e.g., SolarWinds, Moogsoft).

Requirements:

Must Have:

  Experience: 8-10 years of core enterprise network experience.

  Wireless Technologies: At least 3 years of experience with enterprise wireless (Cisco/Aruba).

  Cisco Expertise: Proficiency in Cisco routing and switching across access, core, and distribution layers.

  Certification: CCNP (Cisco Certified Network Professional).

  Team Leadership: Experience managing a team of at least 10 members.

Add-On/Preferred Skills:

  SDWAN: Experience with SDWAN solutions.

  Firewall: Basic (L1) skills in Palo Alto firewalls.

  ITIL Certification: ITIL v3/v4 Foundation certified.

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• • hrough automation and other initiatives for higher efficiency and effectivenes

• Category	Details
  -----------------	-----------------------------------------------------------------------------------------
  Experience	8-10 years in enterprise networking, 3+ years wireless, 4+ years WiFi (preferred Aruba SME)
  Certifications	CCNP (required), ITIL v3/v4 Foundation (preferred)
  Technologies	Cisco, Aruba, SDWAN, Palo Alto (L1), SolarWinds, Moogsoft
  Skills	Routing (EIGRP, OSPF, BGP, HSRP, VRRP), Switching (L2/L3, VLANs, STP, VTP), Python
  Other	24/7 shift work, ITIL process adherence, automation, monitoring tools

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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