Lead Administrator - L2

Job Description

Job Title: Networking Problem Manager

Job Summary: Problem Management for managing the lifecycle of all network-related problems, ensuring they are reviewed and resolved within established service levels. The primary goal is to prevent network incidents and minimize the impact of those that cannot be prevented.

Roles & Responsibilities:

• Problem Identification and Analysis: Identify and analyze network problems to determine root causes and implement corrective actions.
• Incident Management: Collaborate with the incident management team to resolve network incidents and prevent recurrence.
• Root Cause Analysis: Conduct thorough root cause analysis for network issues and document findings.
• Problem Resolution: Develop and implement solutions to resolve network problems and improve network performance.
• Monitoring and Reporting: Monitor network performance and generate reports on problem management activities and outcomes.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices in network problem management.
• Collaboration: Work closely with network engineers, IT teams, and vendors to resolve network issues and enhance network reliability.
• Documentation: Maintain detailed documentation of problem management processes, procedures, and resolutions.

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Qualifications:

• Experience: Proven experience in network management, problem management, or a related role.
• Certifications: Relevant certifications such as ITIL, CCNA, or CCNP are preferred.
• Skills: Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proficiency in network monitoring and management tools.

Desired Skills:

• Knowledge of ITIL best practices in problem management.
• Experience with network performance monitoring and troubleshooting.
• Familiarity with network security principles and practices.
• Ability to work under pressure and manage multiple priorities.

Mandatory:

• 6-10 years of core Enterprise Network experience.
• 5 days office with General shift