Lead Administrator - L1

Job Description

 

backup L4/L3:

·                Management, maintenance, and support of backup solutions, utilizing various technologies - Cohesity, NetBackup, Data Domain. These are primary skills, secondary - Rubrik, HYCU, PureFlash. 

·                Expertise in VMware Backups is a must. Should know how to configure VM backups, knows way around vCenter configuration, VM recovery, file level recovery, troubleshooting failed backups with all related error codes.

·                Proficient with Disaster Recovery solutions and Replication technologies for local and remote replications. Ensure high availability and resiliency across the backup products and services.

·                Data Domain: knowledge on DD Configuration, DDBoost uses, MTREE creation and replication, optimized replication using NetBackup, storage unit creation and association with remote DD.  In depth knowledge of all DD protocols. 

·                New builds and configuration - should know how to create/config Cohesity clusters, NetBackup Master/media environments and Data Domains. 

·                Life Cycle Management - Complete knowledge on the underlying hardware/software/firmware on backup appliances. Planning the life cycle upgrades and refreshes with full understanding of the compatibility matrix. 

·                Capacity Management. Should be capable of judging and estimating capacity needs.

·                Reporting & Monitoring  – Proficiency in reporting and monitoring backup components, catering to business needs, analyzing data.

·                Problem Management - Understating and identifying recurring issues, finding a permanent solution. Should be completely proficient in RCA/CAPA writing. 

·                Desired skill - Python, PowerShell or Ansible. Ability to drive and develop automations.

 

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Backup L3/L2:

·                    Management, maintenance, and support of backup solutions, utilizing various technologies like Cohesity, NetBackup, Data domain 

·                     Knowledge and hands-on on VMware Backups. Should know how to configure VM backups, knows way around vCenter configuration, VM recovery, file level recovery, troubleshooting failed backups with all related error codes.

·                     SLP: Should know how to configure Optimized SLP with OST, how SLP AIR operates and how data can be recovered from Remote location

·                     Data Domain: knowledge on DD Configuration, DDBoost uses, MTREE creation and replication, optimized replication using NetBackup, storage unit creation and association with remote DD.

·                     NetBackup Master and Media Configuration. Hands-on knowledge of setting backup Master and Media servers should have an understanding of pre-requisites, compatibility, etc.

·                     Capacity Management. Should be capable of judging and estimating capacity needs for tapes/disk utilization

·                     Reporting – Should have knowledge of reporting tools like OpsCenter to create reports for management review.

·                     Any scripting knowledge on BASH or POWERSHELL will be an added benefit

 

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes  No formal escalations

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