Lead Administrator - L1
Wipro
5 - 8 years
Pune
Posted: 28/06/2025
Job Description
Job Description
Experience in Implementation of all Network platforms WAN/LAN/WI-FIExcellent Knowledge and troubleshooting skill on the below technologies:VPN technologies - IPSec, DMVPN etc.Routing protocols - BGP, OSPF, EIGRP, ISIS etc.Riverbed Steel.LAN Technologies: VLANWi-Fi: Predictive survey, AP design, AP onboarding into WLCAruba ClearPass and Cisco ISERiverbedPrepare high quality of SOP/MOPS documents.Solid understanding of network operating systems (JUNOS and Cisco IOS)Provide Level 2 support and troubleshooting to resolve issues. (This includes diagnosing network problems, analyzing network logs, and implementing solutions to resolve network issues)Assist in network design and implementation.Update knowledge base with known errors.Flexible to work in 24x7 Shifts.Experience with Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Sharp troubleshooting skills. Ability to work independently.Work within established configuration and change Management policies.Troubleshoot issues with Network Deployment.Performing network maintenance and system upgrades including service packs, patches hot fixes and security configurationsProven experience in a network administrator role
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Rate: 120K / Month
- Hyderabad/Pune
- Excellent Communication
With 4 + years of exp for B-2 and 8 + years of exp for B-3, Working and practical hands on experience on Cisco wireless ( WLC & AP , DNAC ) , Routing & Switching and Layer 2 & Layer 3 protocol.
Technical Knowledge :-
Hands on working experience on OSPF , BGP, MPLS VPN, Wireless protocols, STP. Multivendor like Cisco & Juniper hands on experience will add advantage.
Location Pune & Hyderabad. Rotational shifts 24* 7 and mostly Night & Evening shifts.
- Troubleshooting and Problem Resolution : -
- Diagnose and resolve complex network connectivity problems.
- Prepare SoP and create workflows to troubleshoot issues for L1 team.
- Identify the root cause of incidents.
- Escalate unresolved issues to the next level.
- Monitoring and Maintenance:
- Monitor network infrastructure and solutions for potential problems.
- Identify and address common incidents and opportunities for improvement.
- Execute approved maintenance activities, including patching and configuration changes.
- Ensure the smooth operation of Telcom enterprise services.
- Support and Communication:
- Provide technical support to users and clients and L1 support
- Respond to user inquiries and resolve complex technical issues.
- Communicate effectively with users and other team members.
- Follow handover procedures for shift changes to ensure service continuity.
- Security:
- Be aware of basic network security concepts and protocols.
- Follow security procedures and guidelines.
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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