Lead Administrator - L1

Job Description

 

Monitor infrastructure, troubleshoot issues, participate in security and compliance activities, process RMAs, and collect & report logging and metrics. Support the growth of our existing large physical and virtual infrastructure in a hybrid model with private clouds in a secure, stable, and maintainable manner. Ensure Security and Compliance of UNIX/Linux systems. Ensures integrity by implementing appropriate routine software and hardware solutions.   Knowledge of server builds (Physical and virtual) in accordance with standard and operational requirements. Work with vendors to resolve any issues encountered during the development Hands on experience on upgrades of RHEL versions 6.x/ 7.x/ 8.x/ 9.x. Familiar with RedHat Satellite for patching. Installs new software releases, system upgrades, evaluates and installs OS Security patches and resolves software related problems. Familiar with Ansible automation platform for software deployment.  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Monitor space used and space available in file systems in use.  Trouble shooting and Configuration of Hardware, CPU Utilization and disk space utilization, User & Group administration. Works with application & database teams to resolve performance issues, capacity issues, replication, and other distributed data issues. Participate in P1/P2 issues and On-Call rotation for after-hours support. Should have an understanding of the VMWare environment and the hypervisors. Should have an understanding of Incident and change management process. The candidate should be able to work in a 24x7 environment. Understanding of the Hyper converged environment is an added advantage.

Mandatory Skills

Linux / Nutanix

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes  No formal escalations

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