Lead Administrator - L1

Job Description

ServiceNow Developer

Level: B3
Location: Pune

WO value - 200k

Role Overview:

We are seeking a skilled and motivated ServiceNow Developer to join our team at the B3 level. The ideal candidate will have a strong background in ITSM Pro, hands-on experience with CMDB and CSDM deployments, and a proven track record of working on ServiceNow integrations. This role demands a proactive individual who can contribute to the design, development, and optimisation of ServiceNow solutions that support our business processes and IT operations.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions using best practices and platform capabilities.
• Configure and customise ITSM Pro modules including Incident, Problem, Change, Request, and Knowledge Management.
• Lead and support CMDB and CSDM deployments, ensuring accurate data modelling and service mapping.
• Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Perform code reviews, unit testing, and ensure adherence to development standards.
• Troubleshoot and resolve issues related to ServiceNow functionality and performance.
• Maintain documentation for configurations, customisations, and integrations.
• Stay current with ServiceNow releases and recommend enhancements aligned with platform updates.

Required Qualifications:

• Minimum 7 years of relevant experience in ServiceNow development and administration.
• Strong expertise in ITSM Pro and its advanced features.
• Proven experience with CMDB and CSDM implementation and optimisation.
• Hands-on experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with Agile/Scrum methodologies and tools like JIRA.
• ServiceNow Certified System Administrator (CSA) or equivalent certification.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD).
• Experience with Performance Analytics, Flow Designer, and App Engine Studio.
• Exposure to ITOM, SecOps, or HRSD modules.
• Knowledge of DevOps practices and CI/CD pipelines for ServiceNow.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and as part of a cross-functional team.
• Commitment to continuous learning and improvement

Let me know if you have any further queries. Also how soon can we start with the interviews. 

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes  No formal escalations

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