Lead Administrator - L1

Job Description

 

Role Purpose

The Lead Administrator - L1 plays a crucial role in the technical architecture and operations management of key platforms, databases, and middleware systems. You will leverage your expertise to ensure the integrity, performance, and security of the tower's operational environment, facilitating seamless integration and functionality across various platforms. Your responsibilities will encompass architecture design, day-to-day operational management, as well as strategic project support, ensuring adherence to best practices and client requirements during project execution.

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Do

• Provide comprehensive support in architecture planning, migration & installation for all relevant projects within your tower
  • Lead the architectural design process for your key operational components, ensuring that the solutions are robust, scalable, and aligned with strategic business objectives.
  • Monitor evolving technology capacities and forecast future needs, aligning your architecture with business growth horizons.
  • Harness new technology features to optimize system performance and resilience, ensuring efficient operations of all deployed applications and databases.
  • Design and implement robust disaster recovery frameworks alongside rigorous backup and restoration protocols to safeguard data.
• Oversee daily operations within your designated tower
  • Manage the operations team’s daily activities, providing guidance on troubleshooting and root cause analysis to prevent future system issues.
  • Forecast and manage the technical lifecycle of all systems, including upgrades, maintenance, installations, and configurations to optimize service delivery.
  • Continuously assess performance metrics, implementing strategies to enhance system efficiency and mitigate challenges effectively.
  • Facilitate operation continuity by developing a well-structured shift roster and updating standard operating procedures and operational manuals frequently.
  • Deliver comprehensive progress reports to stakeholders that highlight achievements, challenges, and strategic next steps for the operational environment.
  • Advance a culture of continuous improvement through the implementation of automation practices and innovative solutions to enhance team productivity.

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Team Management

• Resourcing
  • Analyze current and future project needs to identify and forecast talent requirements in alignment with business objectives and transitions.
  • Recruit the right capability and skill set into the team, ensuring a diverse representation that strengthens team dynamics and problem-solving capabilities.
  • Mentor and develop your direct reports in selection and recruitment best practices, fostering a capable and competent team.
• Talent Management
  • Ensure comprehensive onboarding and training processes are adhered to, maximizing team effectiveness and capability from day one.
  • Actively build an internal pipeline of high-potential talent through strategic development opportunities and career progression strategies within Wipro.
  • Promote diverse leadership pathways that empower team members to actively aspire for leadership roles, supporting tailored development plans.
• Performance Management
  • Set clear, measurable goals for your team, conduct regular one-on-one performance reviews, and provide constructive coaching for continuous improvement.
  • Ensure team comprehension of organizational performance programs, guiding them on maximizing available resources and support.
• Employee Satisfaction and Engagement
  • Lead team engagement initiatives, measuring and acting on satisfaction scores to drive a positive workplace atmosphere.
  • Proactively present enriching project opportunities that challenge and inspire team members while fostering a culture of recognition.
  • Cultivate an environment of appreciation, ensuring individual contributions are recognized and celebrated within the team.

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Deliver

No	Performance Parameter	Measure
1	Operational Efficiency	SLA adherence Knowledge management Customer satisfaction metrics Risk identification and mitigation strategies Documentation quality
2	Project Management	Timely execution Authorization adherence Escalation management

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Mandatory Skills: Cisco Routing and Switching

Experience: 5-8 Years

At Wipro Technologies, we’re not just transforming businesses, but also the lives of the individuals within them. We believe in a digitally empowered, client-centric approach that drives efficiency and success. If you are looking for a workplace that embraces innovation and nurtures your professional journey, come join us. Here, you’ll realize your ambitions while forging a path of growth and exploration in a fast-paced environment. We strongly encourage applications from persons with disabilities and value the unique perspectives they bring to our team.