Lead Administrator - L1

Job Description

Role Purpose :Citrix Admin

Exp:6 +years relevant 

Primary :Coimbatore 

Secondary :PAN india 

Key Responsibilities:

• Configure, maintain, and optimize Citrix DaaS with Azure virtual desktop environments.
• Monitor system performance and proactively address any issues to ensure optimal functionality.
• Administer user profiles and policies within the Citrix environment.
• Troubleshoot and resolve profile-related issues to ensure a smooth end-user experience.
• Collaborate with application owners to ensure compatibility and seamless delivery.
• Implement and maintain security policies related to Citrix environments.
• Manage user access permissions and conduct regular access reviews.
• Respond to and resolve Citrix-related incidents and service requests.
• Plan and execute Citrix software upgrades and patches.
• Stay informed about the latest Citrix releases and recommend updates as needed.
• Maintain up-to-date documentation for Citrix configurations, procedures, and issue resolutions.
• Proficiency in scripting languages such as PowerShell for automation and scripting tasks.
• Provide end-user support and troubleshooting for endpoint-related issues.
• Citrix Gateway administration in NetScaler & assist resolving any identified gaps.
• Configure, manage, and troubleshoot Citrix policies and group policy related issue.
• Understanding of Windows operating systems, AD, DNS, DHCP and network protocols.
• Troubleshoot & fix issues of Windows Registry and File System, GPO, and Security Privileges.
• Knowledge on Hyper-V
• Knowledge on AVD
• Knowledge of ticketing and workflow tools e.g., Service-Now

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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