Lead Administrator - L1

Job Description

 

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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As a L2 resource of the Run team, he/she will :
•    Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
•    Plan, prepare and execute Change technical tasks in the ITSM queues
•    Respond to and resolve alerts from the monitoring management system
•    Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.
•    Manage, maintain and operate data storage replication between Data Centers
•    Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes
•    Perform zoning, mapping and masking of LUNs from arrays to server assets
•    Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics
•    Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc) 
•    Perform basic to intermediate root cause analysis in Incident and Problem tasks
•    Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
•    Plan, prepare, execute and support Data Center maintenance activities 
•    Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises 
•    Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
•    Respond to and own L1/L2 escalations
•    Engage in taskforce resolution squad in priority incident management / crisis management cases
•    Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
•    Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

Must Have 
•    SAN – HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR
•    Brocade SAN Fabric
•    Storage Replication technologies
•    Storage failover/failback in Disaster Recovery operations
•    Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters

Good To Have:
•    NAS – Dell PowerScale (formerly ISILON)
•    Basic working knowledge of High-Availability solution – Microsoft Cluster Service and Veritas InfoScale
•    Scripting / automation experience
•    Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes  No formal escalations

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