Lead, ServiceNow Developer

What you will do: 

• ​​​Developing and maintaining catalog forms, workflows, automations, integrations and configurations pertaining to the requests, order guides and record producer applications in ServiceNow. 

• Implementing Flow Designer, Client Scripts, business rules, UI Actions, approval workflows and all other configurations for the creation, management and maintenance of catalog forms, order guides and record producers. 

• Designing and implementing automations within ServiceNow. 

• Implementing best practices for development while understanding and utilizing update sets to move configurations and development work between instances. 

• Participating in requirements gathering and workshops. 

• Ensuring compliance with ITIL best practices.  

• Provide input and direction to stakeholders and requestors as an expert in service catalog design and delivery. 

• Experience with testing best practices, creating test scripts, regression testing and user acceptance testing. 

What you will need: 

Required Skills:

• Bachelor’s degree required or equivalent work experience 

• 8 to 11 years of ServiceNow development experience 

• ServiceNow Expertise: A strong understanding of the ServiceNow platform and its capabilities. Including but not limited to, ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer 

• Experience with Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP.   along with strong Proficiency in JavaScript, GlidesScript, REST, XML, and other relevant technologies.  

• Ability to troubleshoot, analyze, and resolve technical issues, including complex workflows, custom table references and automations. 

Preferred Skills :

• Ability to support different time zones based on the project/business stakeholders being engaged. 

• ServiceNow architecture and design experience with ServiceNow certifications (e.g., CSA, CIS)  

• Experience with Microsoft Power Automate preferred.