Launch Program Manager

The Expansion Program Manager will be responsible for centre expansion across top cities, owning the end-to-end transformation process from site identification to centre launch.

Key Responsibilities:

• End-to-end programme management and ownership of the transformation process from site to centre launch.
• Collaborate with multiple stakeholders (e.g., Real Estate, Legal, Business Finance, Projects, City Teams, Talent Acquisition, Sales/Growth, and Audits) to programme-manage launch operations.
• Interface effectively with franchise partners to ensure timely execution, payments, launch readiness, and presales.
• Capital expenditure ownership and management across projects, equipment, and other line items.
• Improve the overall launch process and franchise partner satisfaction with new launches
• Identify, communicate, and problem-solve any potential risks to launching centres on time and with a great member experience.

Desired Qualifications & Skills

• Sharp programme management skills building and executing SOPs, gaining buy-in from multiple stakeholders, and driving execution with high influence.
• Excellent problem-solving abilities ability to hustle and think on one's feet in new situations, and take decisive action.
• Strong written and verbal communication skills.
• Process orientation identifying and solving problems and establishing best practices.
• 23 years of experience in project/programme management; startup experience preferred
• Bachelor's degree from a recognised university (Engineering, Law, Commerce, or Management)
• Previous experience in a franchise or client-based business preferred.
• Background in real estate, construction, or retail expansion is a plus.

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