Last Mile Delivery Leader

Last Mile Delivery Leader - Decathlon Logistics India

• Act as the guardian of Values and Intentions within the business unit, continuously shaping and reinforcing the desired organizational culture.
• Ensure fairness and transparency in all actions, fostering an environment where each individual is supported and valued.
• Embed diversity and inclusion deeply into business and talent decisions, promoting a diverse and inclusive workplace.
• Collaborate effectively with direct and indirect teams, performing functional management roles to achieve business objectives.
• Commit to continuous learning and upskilling, creating an environment that encourages teammates to pursue learning and development opportunities.
• Participate actively in talent acquisition processes, aiming to recruit candidates who are exceptionally qualified and can contribute to the team's success.
• Carrier Management: Identify, engage, and oversee local delivery carriers, conducting regular market studies and annual reviews. Manage tenders and sourcing activities to ensure efficiency and cost improvements.
• Performance Oversight: Represent carriers' performance, monitor global performance on a daily/weekly/monthly basis, and conduct regular key account manager meetings to review performance and implement continuous improvements.
• Market Analysis: Stay abreast of last mile delivery market trends and developments. Utilize insights to benchmark and optimize delivery methods, while introducing new services and options.
• Collaborative Initiatives: Collaborate closely with internal teams (logistics, customer service, and retail) to drive continuous improvements in customer experience, costs, and processes.
• Negotiations: Negotiate with external carriers to secure favorable conditions and SLAs. Drive negotiations for new prices and conditions, always striving for competitive advantage.
• Sustainable Practices: Ensure optimal routes for deliveries, minimizing CO2 per order. Develop and adapt transportation analyses based on market adjustments. Search for innovative last mile and delivery methods.
• Strategic Development: Work with city and digital sports leaders to create the commercial delivery policy. Understand the city needs and provide the required growth.
• Performance Monitoring: Provide ongoing support to Ecommerce Operations Leaders, ensuring tools and dashboards are available for carriers' performance follow-up.
• Key Account Management: Act as the key contact for carrier account managers, reviewing monthly performance and monitoring invoice compliance with contracts.