L3 Technical Support (SAAS, API, SQL)
Vandey Global Services
2 - 5 years
Bengaluru
Posted: 28/02/2026
Job Description
Hiring: Technical Support SaaS | Bengaluru (Work From Office)
Location: Prestige Center Point, Cunningham Road, Bengaluru
Work Mode: Work from Office
About the Role
We are hiring an experienced Technical Support Engineer for our client a global SaaS product company. The ideal candidate will support internal and external users, troubleshoot complex issues, and ensure timely resolution while closely collaborating with R&D, Product, Sales, and Customer Success teams.
Key Responsibilities
- Provide technical support to customers and internal teams
- Troubleshoot and resolve technical problems using logs, SQL queries, and monitoring tools
- Prioritize, categorize, and manage tickets in a fast-paced support environment
- Conduct incident reviews, customer environment health checks, and document solutions
- Record confirmed product defects and share insights with development teams
- Share product and user feedback to improve features and customer experience
- Conduct both formal and informal knowledge transfers within the team
Requirements
6+ years of experience in Technical Support (preferably SaaS / product-based)
Strong analytical and technical troubleshooting capabilities, including logs and monitoring tools, Strong full-cycle investigation and problem solving capabilities - MUST
SQL knowledge Mandatory
API knowledge (REST, Postman, Swagger) Mandatory
Fluent English communication Must
Spanish language Advantage
Ability to collaborate well across technical and business teams
Must be ready to work from office Bengaluru (Cunningham Road)
Why Join
- Opportunity to work with a global SaaS product environment
- Career growth, ownership, and cross-functional exposure
- Fast-paced, learning-driven culture
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