L3 Technical Support (SAAS, API, SQL)

Hiring: Technical Support SaaS | Bengaluru (Work From Office)

Location: Prestige Center Point, Cunningham Road, Bengaluru

Work Mode: Work from Office

About the Role

We are hiring an experienced Technical Support Engineer for our client a global SaaS product company. The ideal candidate will support internal and external users, troubleshoot complex issues, and ensure timely resolution while closely collaborating with R&D, Product, Sales, and Customer Success teams.

Key Responsibilities

• Provide technical support to customers and internal teams
• Troubleshoot and resolve technical problems using logs, SQL queries, and monitoring tools
• Prioritize, categorize, and manage tickets in a fast-paced support environment
• Conduct incident reviews, customer environment health checks, and document solutions
• Record confirmed product defects and share insights with development teams
• Share product and user feedback to improve features and customer experience
• Conduct both formal and informal knowledge transfers within the team

Requirements

6+ years of experience in Technical Support (preferably SaaS / product-based)

Strong analytical and technical troubleshooting capabilities, including logs and monitoring tools, Strong full-cycle investigation and problem solving capabilities - MUST

SQL knowledge Mandatory

API knowledge (REST, Postman, Swagger) Mandatory

Fluent English communication Must

Spanish language Advantage

Ability to collaborate well across technical and business teams

Must be ready to work from office Bengaluru (Cunningham Road)

Why Join

• Opportunity to work with a global SaaS product environment
• Career growth, ownership, and cross-functional exposure
• Fast-paced, learning-driven culture