L3 Network Engineer

Location-Bangalore

Experience-9+ years

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In todays fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine whats next for you.

What youll do:

Responsibilities:

• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing and security is required..
• Provide expert-level support for complex network issues, collaborating with cross-functional teams to resolve problems promptly.
• hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass, focusing on network security, wireless infrastructure, and network management solutions.
• Perform initial diagnosis and basic troubleshooting of:
• -Port connectivity issues
• -Link flaps
• -Device status (up/down)
• Coordinate with vendors or OEM TAC (Aruba/HPE) for RMA or known issue identification when instructed.
• Support routine tasks such as patch management, backups, and firmware checks under supervision
• Assist in maintaining physical network infrastructure (cable checks, LED status, console access, etc.).
• Stay updated on Aruba OS-CX CLI basics and assist in minor configuration verifications.
• Excellent verbal and written communication skills
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem-solving skills
• Software and hardware knowledge of Vmware ,computing and storage
• Able to lead resolution activities with escalated customers.
• Ability to mentor new agents and contribute to technical action plans.
• Help in root cause analysis of defects/issues and facilitate product release/roll-out
• Work closely with development teams to identify and resolve problems

Knowledge and Skills:

Technology:

Aruba CX 8325

Switching: VLANs (802.1Q, VTP), DHCP, multicast, L2/L3, aggregation techniques, spanning tree (PVST+), LACP, etc.

Routing: OSPF, BGP, MPLS, VRF, EIGRP, route policies

Security: 802.1x, NAC, radius, TACACS+, ACLs, etc.Linux/ Solutions,

Virtualization (VMware) with NSX

Good knowledge on Operating systems,

• Demonstrate strong written and verbal communication skills
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1 Support teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers

• Education and Experience Required:
• Good understanding of the Networking (Routing and switching) across multivendor solutions. In addition experience delivering Professional services in the IT infrastructure domain is preferred.
• Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
• In-depth knowledge of Aruba Network switches, features, and functionalities.
• Work on end-to-end solutions for enterprise campus and data center networks, incorporating Aruba's CX 8325 switches. Strong analytical skills to diagnose and resolve complex storage-related issues.
• Well recognized industry certification beneficial, ACMX, CCNP, Firewall preferred.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders