L2 Support Engineer

About Position:

Experience in global systems support, with emphasis on the Market / Credit Risk domain. Understanding of financial products (Rates, FX, Equities, Credit, Commodities, etc) and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests.

• Role: L2 Support Engineer
• Location: Pune/Bangalore/Hyderabad
• Experience: 5 to 8 years
• Job Type: Full Time Employment

What You'll Do:

• Ensure the timely production of local and global risk measures and reports daily
• Monitor overnight risk batch processes and publish daily status reports
• Respond to support incidents such as data load calculation or report generation failures
• Manage incident tickets and track resolution through ITSM tools (JIRA ServiceNow)
• Respond to end-user service requests
• Release Management on UAT and Production Environments

Expertise You'll Bring:

• Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management)
• Contribute to operational documentation (e.g. knowledge-library articles runbooks etc.)
• Participate in rota with other support staff to provide support cover for Global Risk Platform including on-call and weekend support
• Manage infrastructure changes needed to enable access to Global Risk Platform for global users
• Be able to assist users with creating queries and dashboards for both Matsuri (ActivePivot) and Global Reporting Layer (Snowflake)

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."