L2 Support Engineer

Title : L2 Support Engineer ( .NET./ Cobol (AS400)/ Java / C++)

Location: HYD/ Pune

Duration: Full Time

Salary: 4+ Years

Senior : 7+ years

Lead : 10 + Years

Must: Automotive Industry Experience

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Description

Experience : 4+ years

Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.

Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.

Monitor application performance and system health, identifying and addressing potential issues proactively.

Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.

Perform root cause analysis for recurring issues and implement permanent solutions.

Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.

Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.

Participate in on-call rotation to provide 24 7 support for critical applications.

Communicate effectively with users, providing updates on issue resolution and system status.

Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.

Strong understanding of Object based programming.

Excellent problem-solving skills and the ability to work under pressure.

Strong communication skills, both written and verbal.

Ability to work independently and as part of a team.

Willingness to participate in on-call support rotation

Preferred Skills:

Knowledge of ITIL framework and incident management processes.

Familiarity with automation tools and techniques to streamline support processes.

Previous experience in a financial or technology-driven environment.