L2 Support Analyst

Job Description L2 Support Analyst

Location: Bangalore & Pune Experience: 25 years Domain: Telecom OSS

Key Skills

• Hands-on experience supporting at least two or more of the following:
• Juniper Security Director
• Juniper Paragon / Pathfinder

Responsibilities

• Provide L2 support for Telecom OSS platforms.
• Perform troubleshooting, incident management, root cause analysis, system maintenance, configuration, and problem-solving .
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Work effectively in a team environment with a proactive approach.

Requirements

• Strong understanding of telecommunications networks and platforms .
• Excellent interpersonal and communication skills .
• Ability to adapt and thrive in a dynamic environment.
• Willingness to work in UK shifts .