L2 Support Analyst

Job Description L2 Support Analyst

Location: Pune & Bangalore

Experience: 25 years

Domain: Telecom OSS

Key Skills

• Hands-on experience supporting at least two or more of the following:
• Transmode Infinera
• Infinera TNM
• Juniper Security Director
• Juniper Paragon / Pathfinder

Responsibilities

• Provide L2 support for Telecom OSS platforms.
• Perform troubleshooting, incident management, root cause analysis, system maintenance, configuration, and problem-solving.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Work effectively in a team environment with a proactive approach.

Requirements

• Strong understanding of telecommunications networks and platforms.
• Excellent interpersonal and communication skills.
• Ability to adapt and thrive in a dynamic environment.
• Willingness to work in UK shifts.