L2 Remote Support Specialist

Role:

Looking to work in a global environment?

• Resolve and manage incidents related to Microsoft 365.
• Administer Microsoft 365 user lifecycle tasks, including onboarding, offboarding, and user termination activities.
• Create and manage Exchange Online resources such as shared mailboxes, distribution lists, and resource mailboxes.
• Manage Microsoft Teams meeting room accounts and collaboration resources
• Document incident resolutions, configurations, and procedures while ensuring compliance with security policies.

Requirements:

• Strong hands-on knowledge of Microsoft 365, Exchange Online, Teams, and Entra ID
• Proven experience in a Level 2 IT support or M365 administration role
• Ability to perform root cause analysis and recommend preventative measures
• Solid understanding of user lifecycle management (onboarding and offboarding)
• Experience with incident management and troubleshooting in an enterprise environment
• Excellent communication skills in English (written and spoken)

Benefits:

• Buddy program
• Cafeteria
• Internal career development program
• Mobile working
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.