L2 Onsite IT Technician

Role:

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment
• Assist with video conferencing systems, monitors, printers, phones, and projectors
• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
• Troubleshoot basic hardware, software, and connectivity issues
• Support walk-up IT desks or kiosks, when required
• Provide smart hands support for servers, network devices, and site equipment under remote guidance
• Help with basic router and switch installations
• Assist with datacenter-related tasks and backup activities
• Asset management
• Handle tickets and requests in ITSM systems

Location: Mumbai (fully onsite)

Requirements:

• 2-5 years of IT experience (or equivalent)Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
• Familiarity with ticketing system
• Good English
• Communicative and supportive attitude

Benefits:

• Buddy program
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.