L1 Support (Monitoring / Operations Support)

About Company:

Our client is a Palo Altobased AI infrastructure and talent platform founded in 2018. It helps companies connect with remote software developers using AI-powered vetting and matching technology. Originally branded as the Intelligent Talent Cloud,enabled companies to spin up their engineering dream team in the cloud by sourcing and managing vetted global talent. In recent years, they have evolved to support AI infrastructure and AGI workflows, offering services in model training, fine-tuning, and deploymentpowered by their internal AI platform, ALAN, and backed by a vast talent network. They reported $300 million in revenue and reached profitability. Their growth is driven by demand for annotated training data from AI labs, including major clients like OpenAI, Google, Anthropic, and Meta.

Job Description:

Job Title: L1 Support (Monitoring / Operations Support

Location: Bangalore

Shift: Night shift - Cab and Food will be provided

Experience: 1+ yrs.

Employment Type: Contract to hire

Work Mode: Hybrid

Notice Period: - Immediate joiners

Roles & Responsibilities:

Role Overview:

Key Responsibilities

Dashboard Monitoring

Monitor around 20 dashboards

Mainly operational monitoring

Incident Management

Raise incidents to the Operations / L2 / OC team when issues occur

Follow proper escalation process

Monitoring & Communication

Track system alerts and performance

Communicate issues to the relevant teams

Follow defined SOPs

Filtering / Analysis

Perform day-wise and hour-wise monitoring

Adjust monitoring thresholds when needed

Tools / Technical Exposure

Splunk Dashboards (used for monitoring)

Understanding of performance metrics / variables

Monitoring of system behaviors such as early morning or late-night drops

Training

• Training will be provided on dashboards and monitoring tools.
• Seniority Level
• Mid-Senior level
• Industry
• IT Services and IT Consulting
• Software Development
• Financial Services
• Employment Type
• Contract
• Job Functions
• Information Technology
• Design
• Science
• Skills
• Dashboards
• 24x7