L1 Support Engineer | Offshore - Chennai | India
Photon
2 - 5 years
Chennai
Posted: 13/08/2025
Job Description
Qualifications:
Proven experience in a 24/7 support model.
Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications.
Familiarity with reporting tools and generating service-related reports.
Hands-on experience with ticketing systems (e.g. Servicedesk).
Experience in managing escalation processes effectively.
Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
About Company
Photon is a global digital consulting and technology services company specializing in digital transformation, customer experience, and enterprise modernization. Headquartered in Dallas, Texas, Photon works with Fortune 100 companies to deliver solutions in areas like omnichannel commerce, mobile and web applications, cloud adoption, AI, and data analytics. The company focuses on creating seamless digital experiences by integrating design, technology, and strategy to help businesses engage customers and improve operational efficiency.
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