L1 Engineer - JIRA/Confluence - Bangalore
Photon
2 - 5 years
Bengaluru
Posted: 13/08/2025
Job Description
- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty
- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and organizational skills, along with excellent interpersonal skills.
- Have demonstrated abilities to multi-task, including solid time management skills.
- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
- Shifts and/ or unusual hours are required to accommodate the needs of the business
Looking for 24/7 support team.
About Company
Photon is a global digital consulting and technology services company specializing in digital transformation, customer experience, and enterprise modernization. Headquartered in Dallas, Texas, Photon works with Fortune 100 companies to deliver solutions in areas like omnichannel commerce, mobile and web applications, cloud adoption, AI, and data analytics. The company focuses on creating seamless digital experiences by integrating design, technology, and strategy to help businesses engage customers and improve operational efficiency.
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